Lumexa Chatbot · Conversational AI Assistant
A front desk that never closes.
Lumexa Chatbot answers patient questions, books appointments and triages symptoms on your website and WhatsApp — in Arabic and English — then hands off to a live agent with the full conversation when a human is needed.
A large share of the calls a healthcare call centre handles are the same handful of questions: what time does the clinic open, do you accept my insurance, which doctor should I see, can I move my appointment. Those calls arrive in bursts, they arrive after hours, and every one of them occupies a person who could be handling something that genuinely needs judgement.
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A connected path through Lumexa Chatbot
Lumexa Chatbot takes that volume. It sits on the facility's website as a widget and on WhatsApp Business as the same assistant, so patients reach it wherever they already are. It answers timings, services, locations, insurance accepted and preparation instructions instantly, at any hour, and it does so in the patient's own language — native Arabic and English, switching automatically rather than forcing a menu choice.
Appointment booking
Find slots, book, reschedule and cancel directly in the conversation.
FAQ & wayfinding
Timings, services, locations, insurance accepted and preparation instructions, instantly.
Symptom triage
A guided flow that points patients to the right department and urgency level.
Bilingual by default
Native Arabic and English conversation, switching to the patient's language automatically.
Benefits
Why facilities choose it
Designed for Marketing / Call centre. Embeddable web widget and WhatsApp Business channel, Arabic and English natural-language understanding, appointment-system integration for slot lookup and booking, configurable knowledge base, live-agent escalation with context transfer, conversation logging and analytics.
Call volume down
Routine enquiries are handled without a person on the line.
Bookings captured after hours
Appointment demand that used to arrive as a missed call converts instead.
Better routing
Triage sends patients to the correct department the first time.
No language barrier
Arabic-speaking patients get the same service as English-speaking ones.
Nothing lost in handoff
Agents pick up with the full context already in front of them.