Lumexa Feedback · Patient Experience
Hear every patient, while they’re still with you.
LumexaFeedback captures patient experience at the point of care, raises an alert the moment someone is unhappy, and turns the responses into department-level CSAT and NPS trends your quality team can act on.
Most patient feedback arrives too late to be useful. A survey emailed three days after a visit gets a low response rate and, when it does surface a complaint, the patient has already told their family and posted a review. By then the facility is managing reputation instead of fixing service.
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A connected path through Lumexa Feedback
LumexaFeedback collects while the patient is still in the building. Kiosks at exit points, QR codes in consultation rooms, tablets handed over at discharge and SMS links all feed the same questionnaire engine, so a facility can meet patients on whichever channel actually gets answered. Questionnaires are configurable per department and service, and scored against standard satisfaction and net-promoter metrics so results are comparable across the organisation and over time.
Multi-channel capture
Kiosk, QR code, tablet and SMS surveys feeding one questionnaire engine.
Configurable questionnaires
Different question sets per department, service or patient type.
CSAT and NPS scoring
Standard satisfaction and net-promoter metrics, comparable across the organisation.
Real-time alerts
Negative responses notify the responsible team immediately for service recovery.
Benefits
Why facilities choose it
Designed for Quality / Patient relations. Kiosk, tablet, QR and SMS channels; configurable questionnaire builder; CSAT / NPS scoring engine; role-based alert routing; complaint case management; Arabic and English localisation; dashboard and export reporting.
Recovery while it matters
Problems are addressed during the visit, not after a public review.
Higher response rates
Point-of-care capture beats delayed email surveys by a wide margin.
Accountability
Every complaint has an owner, a status and a closure record.
Evidence for accreditation
Structured patient-experience data ready for quality submissions.
Comparable over time
Consistent scoring shows whether interventions actually worked.