Lumexa Que · Queue & Patient Flow
From the front door to the right doctor.
LumexaQue turns your reception into self-service. Patients can choose a language, browse doctors by department, register with a tap of their Emirates ID, and have a visit created with a live insurance eligibility check — before they ever reach a counter.
The queue at a UAE outpatient reception is rarely a capacity problem — it is a data-entry problem. One patient at the counter means demographics typed by hand, an insurance card read out loud, a card swiped, an eligibility portal opened in another window. Everyone behind them waits for that.
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A connected path through Lumexa Que
LumexaQue moves the whole sequence to a touch kiosk in the lobby. The patient starts by choosing why they are there — Normal, Pregnancy, Report Review, People of Determination, Senior Citizen or Medical Camp — which sets their priority and routing from the first tap. The interface is fully bilingual, so an Arabic-speaking patient never has to work through an English form.
Bilingual kiosk
English and multilingual interface, switched by the patient at the welcome screen.
Category-based intake
Six patient categories that set priority and routing from the first tap.
Doctor list by department
Colour-coded department tiles with specialty and a live available-doctor count.
Roster sync
Departments and doctors read from the facility master, so the kiosk always mirrors today's roster.
Benefits
Why facilities choose it
Designed for Operations / Front office. Touch-kiosk and desktop deployment, ID card reader integration, Public/ Private eligibility web services, HIS visit posting, display and audio-call endpoints, English and Multilingual localisation, multi-site configuration.
Under a minute from arrival to queued
ID scan to created visit without a counter interaction.
Waiting time cut at source
Self-registration, doctor and appointment views and self encounter creation move the counter work to the patient, so the queue shortens before staff touch it.
Reception staff redeployed
Fewer people typing demographics, more handling exceptions and patient questions.
Fewer rejected claims
Eligibility is verified at the door, not discovered at submission.
Accessible by design
Bilingual interface and built-in priority categories for POD and senior patients.